Frequently Asked Questions
Where are you based?
We are based in Bury, we cover Greater Manchester including Ramsbottom, Bolton, Rossendale, Whitefield, Prestwich, Middleton, Heywood, Wigan, Salford, Aston-under-Lyne, Altrincham, Rochdale, Oldham, Didsbury, Stockport, Tyldesley, Urmston, Sale, Monton, Swinton, Haslingden, Altrincham, Eccles, Trafford, Denton, Stretford, Walkden, Droylsden, Westhoughton, Audenshaw, Farnworth, Horwich and Cheshire. We can also provide our services throughout the UK.
Is there a delivery fee?
Delivery is free within a 5-mile radius of BL8, charges will apply outside of this area. Delivery costs can be calculated with the full postcode of the venue on enquiry.
How do I book?
Complete the enquiry form online, providing as much information as possible to speed up the booking process. We will get back to you as quickly as possible with our availability. Once the deposit and booking form have been received your booking is complete.
How much is the deposit?
When booking we ask for a £50 deposit, this secures your booking and is also held as a damage deposit. This will be returned 24 hours after your event providing there has been no breach of our T&C’s and no damage has occurred.
How do we pay?
Deposits are payable by bank transfer. The full cost of the hire is required 72 hours prior to the event, preferably by bank transfer. Cash payments of the hire cost may be accepted subject to prior agreement, but full payment must be made before we set up.
How long is the hire?
Standard hires are for up to 4 hours, we can provide the option to extend if you wish. We ask for the earliest access time to your venue, but this is not accounted in your hire time. Your hire time is from your party start time. Last collection time is 6:30pm, charges may apply if required beyond this.
How long is set up and collection?
For soft play and bouncy castles, we ask you to allow for up to 45 minutes set up and collection. It is the hirers responsibility to ensure the venue is reserved at these times.
What if I need to cancel or change my booking?
If for any reason you must cancel your booking with us, we will refund your initial £50 deposit, subject to a minimum of 14 days’ notice. For any cancellations less than 14 days, the deposit is non-refundable, however we will transfer it to another booking subject to our availability. In the event you need to cancel your booking once the full hire cost has been paid, we will transfer it to another booking, subject to our availability, however the £50 deposit is non-refundable. We will always do our best to work with our customers to find the best solution.
What if the weather is bad on the day?
Safety has to come first and if hired for outside use and the weather conditions are poor, we will have to cancel at our discretion. We will transfer the hire costs to another date subject to our availability however the deposit is non-refundable.
What ground can the bouncy castle go on for outside hire?
Grass, unfortunately not artificial grass. Bouncy castles set up outdoors must be anchored. The majority of bouncy castles have 6 anchor points which are designed to guide the strengthened steel stakes into the ground (e.g., into natural grass or topsoil etc) in order to secure the inflatable to the ground outdoors.
These stakes are carefully designed and manufactured to a tried and tested formula and satisfies the HSE policies of 600 Newtons of Force for each individual anchor point. When this isn’t possible, UK regulations state that at least 163 kilos of holding force must be used on every anchor point. A standard children’s bouncy castle will have at least 6 anchor points. Therefore, the weight required is not something we can provide or transport.
What am I responsible for?
We provide a copy of our T&CS with your booking confirmation; it outlines all safety requirements and your responsibility as the hirer. This must be signed and returned to us prior to your event.
Are you insured?
Yes, we hold full public and product liability insurance. Certificates can be provided to your venues if required.